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This document sets out the terms and conditions between Our Minds Music PTY LTD (Hereinafter referred to as “Our Minds Festival”) and you when you purchase a ticket. By purchasing a ticket you are agreeing to comply with and be bound by these terms and conditions. You should read this document carefully.
Our Minds Festival reserves the right to change these Terms and conditions at any time. Any amended Terms and conditions will be posted to our website. Please check this section regularly for changes to ensure you have up to date information as you are bound by these Terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
In the event of any breach of these Terms & conditions, Our Minds Festival reserves the right to cancel tickets, to refuse admission, to remove the holder or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket.
Festival Tickets are only available online from the Howler website.
Do not buy tickets from other sources, as invalid tickets will not be allowed entry into the festival site.
Please use Howlers safe resale platform to buy pre-owned tickets safely – https://help.howler.co.za/l/en/category/4ov6gf82fc-resale
If you do not use this platform you may be denied entry if there are problems with your ticket at the gate.
Festival tickets are issued in electronic form as an “e-ticket”. Our Minds Festival does not issue any “physical tickets”.
Festival e-tickets are personalized and need to be registered with a valid name and surname. There will be no admission without a valid ticket. Please check all your tickets on purchase, as mistakes cannot always be rectified.
Tickets bought online need to be personalized by you immediately upon purchase.
You may purchase more than one ticket per transaction. You must provide the name and surname of each participant while placing an order.
If the ticket(s) is re-sold or transferred for profit or commercial gain by anyone other Our Minds Festival or one of its authorised sub-agents, it will become void and the holder may be refused entry or removed from the site.
Upon arrival at the festival your e-tickets are only valid in combination with valid ID / passport. Your ID / Passport must match the name on your e-ticket. We do not accept a written mandate to transfer personalised tickets.
Valid Tickets purchased for the event will be replaced at the festival entrance with a festival wristband. Only visitors with a valid festival wristband are allowed entry and movement in the festival area. Festival wristbands may not be removed, cut, torn or damaged in any way or they cease to be valid. Our Minds Festival reserves the right to request identity validation by presenting a valid ID to the festival staff upon request.
Our Minds Festival may decline or forbid entrance into the festival to anyone who might in any way endanger the safety of the visitors or cause any kind of problems.
Admission and participation at the festival is at the visitors’ own risk. Our Minds Festival and the Landowner will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
Unless stated otherwise Our Minds Festival is accepting refund requests for tickets sold in regular presales. Refund requests will be accepted online on the Howler website – https://help.howler.co.za/l/en/article/n9qlm3fgu0-requesting-a-refund
Please note Howlers refund policy – https://help.howler.co.za/l/en/article/ybgp496rbo-refund-policies
In the case of circumstances beyond normal control, such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics or other severe damages or highly unexpected factors Our Minds Festival may cancel the Festival, and the amounts received will not be refunded.
Only persons aged 18 years or over, on their first day of attending Our Minds Festival, may enter the festival using an adult ticket.
If you have purchased an adult ticket you will be required to provide ID that proves your age. If you cannot provide a valid ID or passport that is valid and on date, you will be refused entry into the festival site.
All visitors (including minors) give their express consent to be photographed, filmed or recorded as part of the audience. All video, photo and audio materials acquired on festival site are subject to be used in promotional materials for the festival without any limitations of time and space and at the sole discretion of Our Minds Festival.
By entering the event and by your presence at the event site, you acknowledge that you may be photographed and recorded as part of such footage and its use in distribution (commercial or otherwise) without any payment
Our Minds Festival reserves the right to alter or vary the content or timing of the whole or any part of the event due to circumstances beyond our reasonable control without being obliged to refund or exchange tickets. When purchasing your ticket you will be asked to provide your customer details, including a contact info. We will use your information to keep you up to date on Our Minds Festival events. To opt out of these communications please contact modemsa@modemfestival.com.
Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without Our Minds Festival’s prior written consent.
Our Minds Festival accepts no responsibility for goods or services purchased from third party traders.
Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of Our Minds Festival.
To protect your own safety and those of other guests, please act responsibly.
If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.
Please use bins and recycling points provided.
The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so
Anti-social behavior will not be tolerated and anyone found acting in such a way will be immediately ejected without refund. It is strictly forbidden to build fires or barbecues anywhere on festival grounds.
Dogs are allowed on the site.
Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.
Parents are reminded that some areas of the festival, especially immediately in front of the stages, are inappropriate for children.
WARNING: Exposure to loud and excessive music may be damaging to your hearing!!!
The following items are not permitted:
We operate a zero tolerance on drugs / legal highs and entry will be refused for those attempting to enter the event with any illegal substances.
Fireworks, flares, Chinese lanterns, klaxons, air horns or other similar items capable of making loud noise and any item which may reasonably be considered for use as a weapon.
Motorcycles, motor scooters, personal motorised vehicles (unless a mobility scooter).
You may be searched on entry to the event site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility is given for the return of confiscated items. If you are in possession of illegal substances you may be arrested.
Camping will be made possible only to visitors with a valid festival ticket. Camping is allowed only in the designated camping area.
It is forbidden to set up tents outside of the fenced area of the camp or restricted areas of the festival camp.
Unregistered people and anyone without a valid festival camping wristband cannot enter the festival campsite and campers are not allowed to escort such individuals onto the festival campsite.
Car parking will be made possible only to visitors with a valid festival ticket.
Vehicles are parked entirely at the owner’s risk.
All car parking is not pre-designated and will be allocated on arrival at our discretion.
Any vehicle left on site past the given deadline will be removed and scrapped. All reasonable efforts will be made by Our Minds Festival to locate the owner and remove the vehicle before this takes place.
Our Minds Festival accepts no liability for costs incurred in the process of removal and disposal of vehicles. If a vehicle is stored beyond a given deadline, to facilitate collection any associated costs will be passed on to the legal owner.
These Terms and conditions are to be interpreted in accordance with South African law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of South African court of law.
If you have any queries on any of the above terms and conditions please get in touch with us directly via modemsa@modemfestival.com
Our Minds Music PTY LTD
99 Harrington street, Cape Town, South Africa, 7100
MODEM FESTIVAL D.O.O.
Donje Primišlje 11, 47240 Slunj, Croatia
We are creating a beautiful book filled with your amazing memories and experiences at different outdoor music festivals from around the world!
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